Privacy Policy

This Privacy Policy explains how Superproxy ("we", "us", or "our") collects, uses, and protects information when you use our website, web application, and related services (collectively, the "Service"). By accessing or using the Service, you agree to the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, you should not use the Service. We recommend that you review this Policy periodically, as we may update it from time to time.

At a Glance
  • We collect account, usage, communication, and integration data to operate and improve the Superproxy Service.
  • We use industry-standard security measures and limit access to personal data to authorized personnel and providers.
  • You remain the owner of your Customer Data; we process it only to deliver the Service and as permitted by you.
  • You control subscription configuration, data retention choices, and many aspects of AI and telephony feature usage.
  • You may have rights to access, update, or delete your personal data, depending on your jurisdiction.

1. Information We Collect

We collect different types of information in order to provide, maintain, and improve the Service. The categories of data we may collect include:

  • Account Information. Name, email address, password, workspace details, subscription information, and other profile data you provide when registering or managing your account.
  • Customer Data. Contacts, companies, quotations, line items, call notes, emails, and other business records you or your team upload or create in the Service. You control what Customer Data is stored in Superproxy.
  • Communications & Telephony Data. Call metadata (such as time, duration, and dialed numbers), call recordings, transcriptions, email delivery status, and messages generated or routed via the Service.
  • AI Interaction Data. Prompts, responses, and feedback related to the use of AI agents, email generation, analytics, and other AI features.
  • Usage & Device Information. Log data, IP address, browser type, device identifiers, pages visited, and configuration settings related to your use of the Service.
  • Cookies & Similar Technologies. We use cookies and similar technologies to authenticate users, maintain sessions, and understand how the Service is used.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain the Superproxy Service.
  • To configure CRM, quotation, AI, and telephony features according to your workspace settings.
  • To process and route calls, messages, emails, and AI interactions on your behalf.
  • To personalize your experience, including suggestions and pre-configured actions relevant to your sales pipeline.
  • To monitor performance, troubleshoot issues, and protect the security and integrity of the Service.
  • To communicate with you about account activity, updates, changes to our terms or policies, and relevant product information.
  • To comply with legal obligations and enforce our agreements.

3. Legal Bases for Processing

Where required by applicable law, we process personal data under one or more of the following legal bases:

  • Contract. To perform our contractual obligations and deliver the Service to you or your organization.
  • Legitimate Interests. To operate, improve, and secure the Service in a manner that is consistent with your expectations and does not override your rights.
  • Consent. Where you have provided consent, such as for certain marketing communications or optional features.
  • Legal Obligations. To comply with laws, regulations, or lawful requests from public authorities.

4. Telephony, AI & Voice Features

Superproxy provides AI-powered agents, automated outbound calling, voice-related features, and integrations with telephony and messaging providers. When using these capabilities, you are responsible for:

  • Obtaining all necessary consents from your contacts and customers for calls, recordings, and automated communications.
  • Configuring your workspace and call flows in a manner that is compliant with applicable telemarketing, privacy, and recording laws.
  • Ensuring that voice cloning or branded voice features are used only with appropriate authorization and in lawful ways.

We may rely on third-party infrastructure and AI providers to deliver these features, and we take steps to contractually and technically protect the information processed through them.

5. Sharing of Information

We do not sell your personal data or Customer Data. We may share information in the following limited circumstances:

  • Service Providers. With vendors and partners that perform services on our behalf, such as hosting, telephony, email delivery, analytics, AI processing, and payment processing.
  • Workspace Members. With other authorized users in your workspace based on your permissions and configuration.
  • Compliance and Protection. When required to comply with legal obligations, enforce our agreements, protect our rights, or respond to lawful requests.
  • Business Transfers. In connection with a merger, acquisition, financing, or sale of all or part of our business, where permitted by law.

6. Data Retention

We retain personal data and Customer Data for as long as necessary to provide the Service, fulfill the purposes described in this Policy, and comply with legal and accounting obligations. Workspace owners may have configuration options that influence how long certain records, such as call recordings or logs, are retained within the Service.

7. Security

We use appropriate technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we continuously work to strengthen our controls.

8. Your Rights & Choices

Depending on your jurisdiction, you may have certain rights regarding your personal data, such as:

  • Requesting access to the personal data we hold about you.
  • Requesting correction or deletion of personal data that is inaccurate or no longer necessary.
  • Objecting to or restricting certain types of processing, where applicable.
  • Withdrawing consent where processing is based on your consent, without affecting the lawfulness of processing before withdrawal.

To exercise these rights, you may contact us using the details provided below. We may need to verify your identity before responding to certain requests.

9. Children's Privacy

The Service is not intended for use by children, and we do not knowingly collect personal data from individuals under the age of 16 (or other age defined by applicable law). If we become aware that we have collected such data, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will provide appropriate notice, such as by updating the "last updated" date, posting a notice in the Service, or contacting you directly.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle personal data, you can contact our team using the contact details provided within the Superproxy application or on our website.